Shipping and Delivery

At Kleitmen Sleep Solutions, we are committed to delivering your medical products quickly and securely. Here’s what you can expect when ordering from us:

1. Order Processing and Dispatch

  • Processing Time: Orders are processed within 1-2 business days.

  • Same-Day Dispatch: Orders placed before 3 PM are dispatched the same day, while later orders are shipped the next business day.

  • Notification: You will receive an email confirmation once your order has been processed, and another email with tracking information once your order has shipped.

2. Delivery Options

  • Standard Delivery: Enjoy free standard shipping on orders over ₹5,000, with delivery times ranging from 3-7 business days.

  • Express Delivery: Need it faster? Opt for express delivery, which guarantees arrival within 1-3 business days. Express shipping charges will be calculated based on your location and the weight of the package.

3. Shipping Fees

  • Standard Shipping: Free for orders above ₹5,000. For orders below this amount, a shipping fee will be applied during checkout.

  • Express Shipping: Charges vary depending on the destination and weight of your package. Detailed costs will be displayed during checkout.

4. Packaging and Handling

  • Secure Packaging: Your products are carefully packaged to ensure they arrive in perfect condition. We use durable materials and include all necessary documentation.

  • Handling Delicate Items: Special care is taken with sensitive equipment like CPAP and BIPAP machines to prevent any damage during transit.

5. Tracking and Notifications

  • Real-Time Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package in real-time through our courier partner’s website.

  • Delivery Updates: You will receive updates on your delivery status to ensure you know when to expect your package.

6. International Shipping

  • Availability: Currently, we only ship within India, but we are working to expand our services internationally.

  • Customs and Duties: For future international orders, customers will be responsible for any customs duties and taxes imposed by their country.

7. Returns and Exchanges

  • Easy Returns: If you receive a damaged or incorrect item, contact our customer service team within 7 days for a return or exchange. We’ll guide you through the process to ensure a smooth resolution.

  • Refund Process: Refunds for returned items will be processed within 7-10 business days after we receive the returned product.

8. Customer Support

  • Dedicated Support: Our customer service team is here to help with any queries related to your order or delivery. You can reach us at +91-97384 15371 or Polysomnography2024@gmail.com

  • Refund Process: Refunds for returned items will be processed within 7-10 business days after we receive the returned product.